Methods of Support

• Phone Based Support
• Email Support
• Chat

Phone Based Support

We have two phone numbers for Learning Support; one designed for learners to call if they are having issues running the courseware. The other is for you as an administrator to call when you are having questions on administrative functions within the site.
Learner Support: 855-576-4899 (866-LRN-GTWY)
Training Administrator Support: 866-879-9481

Email Support

You can email our support team anytime at eNIIT@niit.com. Learners also use the same email address so if you have a specific question related to the Administrator functions, you can put "Training Administrator Question" in the subject line of the email and it will be directed to our Training Administrator Support.

Support Hours

Our support hours are 8am through 1am Eastern Time. Administrator Support is available 8am - 5pm Pacific Time.

For support information or technical issues related to eniit's learning products, please refer to the System Requirements or Common Troubleshooting sections below.

For optimum performance on the eNIIT site, eniit recommends the following:

Operating Systems Supported:

• Windows 95
• Windows 98
• Windows NT 4.0
• Windows ME
• Windows 2000
• Windows XP

• Internet Explorer 5.5 and above
• AOL 7.0 and above

• Macromedia Flash 6 Player
  If you do not have Macromedia Flash 6 Player loaded on your system, you can download it for free here

• Sun JRE 1.3.1
  If you do not have Sun JRE 1.3.1 loaded on your system, you can download it for free here

Some of the most common issues have been identified below. To resolve your issue quickly, review the suggested solutions.

Step 1
Ensure you are using Microsoft Internet Explorer 5.5 or above for the best results accessing the website.

Step 2
Clear the temporary internet files, history and cookies:

1. Open the Internet Explorer window and go to Tools > Internet Options.
   
   
2. Under General Tab click on Delete Cookies and Delete Files one by one and delete the cookies and temporary internet files.

Step 3
Set the following security levels:

1. In IE window go to Tools > Internet Options > Security Tab > Default Level Button.
   
   
2. Move the security level slider downward one level, on doing so you will get a message saying "The recommended security level for this zone is Medium. Are you sure you want to change the security level?" click Yes. You will now find the slider on Medium-Low level.
   
   
3. Now click on Apply and then Ok.
   
   

Step 4
Enable cookies:

1. Again in Internet Explorer, click on Tools > Internet Options > Privacy Tab > Advanced Button
   
   
2. Put a check in "Override automatic cookie handling" and "Always allow session cookies".
   
   
3. Also check the circles beside "Accept" in both "First Party Cookies" and "Third Party Cookies".

Try to access the website again. If the above steps did not properly resolve the issue, try performing the next steps.

Step 5
Disabling Content Advisor

1. In Internet Explorer, click on Tools > Internet Options > Content Tab
   
   
2. Under the Content Advisor Heading If there is a Disable button you need to click on it to disable the Content Advisor. If there is an Enable button present, you do not need to do anything here.

Step 6
Enabling Java

1. In Internet Explorer, click on Tools > Internet Options > Advanced Tab
   
   
2. Click on Restore Defaults
   
   
3. In the list look for the heading "Microsoft VM". Beneath it there will be 3 options; check them all.

Step 1
Please disable any pop-up blocker software installed on your computer (like Pop up Swatter, My Web Search, SpyWare Nuker, SpyWare Killer, Ad Blocker, Spy Blocker, etc.).

Step 2
Verify that your virus protection software (Norton, McAfee, Zone Alarm etc) or any software program provided by your Internet Service Provider (Comcast, AOL, MSN, Earthlink etc.) does not have any pop up blockers enabled. If you do have any such program or setting, please disable it as it prevents the course material window to come up properly.

Step 1
If you have Service Pack 2 installed on your computer then To change Pop-up Blocker settings, Open Internet Explorer.

Step 2
On the Tools menu, point to Pop-up Blocker, click Turn off Pop-up Blocker.